Nick Yeates

nyeates1 [at] umbc [dot] edu

Baltimore, MD 21075
Cell: 301.219.6149


  • Project management, Product management, Systems management, Open Source expert and advocate, Interpersonal skills, Employee and Team management, Technical hiring, Business-oriented IT, Ex-entrepreneur, Policy creation, Change management, Research
  • Mac, Linux, Windows, and mobile computing expert; Spreadsheet master, MS Office and Google docs wizard, SQL databases, Web programming, E-commerce, Cloud Computing expert
  • Industry experience in E-Commerce / Web, Software Production, Cloud Computing, Higher Education, State Government, Start-up, Enterprise Open Source, and Financial IT


Community Manager / Support Engineer

Zenoss, Inc. 2010 - 2012


Develop, excel and expand the worldwide open source Zenoss community, who are nearly 100k members strong. An overarching goal was to push community members to succeed with our product. I wore many hats in this high-tech role: community product management, public liaison, IT engineering & support, webmaster, marketing, documentation, and pre-sales roles.

See my work! - My online profile at Zenoss

Key Business Contributions

Product Services Engineer

Zenoss, Inc. 2009 - 2010


Manage, support, analyze, design, integrate, and administer our software product at customer sites. I handled communication amongst technical and non-technical audiences amongst Fortune 500 clients such as,, USArmy, Nintendo, VMWare, SAIC and Cloud Computing providers. Product mastery and customer-elation were key success factors.

Key Business Contributions

  • Propelled satisfaction and sales - I developed a virtualized testing platform that assisted three cross-functional groups.
  • Cloud Computing Market Expert - I became the expert for my group, attending Cloud-related conferences, and writing research.
  • 80% renewal customers - A direct side-effect of good customer service, was at above-industry rates.
  • 95% Customer Satisfaction - Stayed above industry-average rates.

IT Manager / Systems Engineer

UMBC Graduate School 2004 - 2008


Manage, productize, engineer, and administer current and future UMBC Graduate School information systems, business processes, and department IT needs. The role involved hiring and managing 6 subordinates, working with 200+ fellow workers, supporting 30+ departmental workers, 2000+ applicants (customers), ~20 major integrated systems, with an application system that costs $50,000+ per year to run.

Key Business Contributions

  • 30% increase in customers - I created policies and systems to enable this
  • Variable pricing - I spearheaded a new business model, leading to cost-savings and enhanced user experience.
  • 20% output increase - Created a new “Departmental IT” group that lead centralized IT to handle a 20% workload increase.
  • Employee Management - Requisitioned, hired, and managed multiple employee positions.
  • Public Presentation - Spoke at national conference and business gatherings, to expand the public profile of UMBC.

Entrepreneur, Web Designer, CEO

Click It Design 1999 - 2002


Start-up business to solve local company’s web-based solutions needs. It was fully managed, funded, run, and implemented by myself. Received assignments from 5 clients.


  • Masters Degree
    • Information Systems, Cumulative GPA: 3.9
    • Expected graduation date: Spring 2012
    • University of Maryland, Baltimore County (UMBC)
  • Bachelor of Science
    • Information Systems, Information Systems GPA: 3.0
    • Graduation date: Fall 2004
    • University of Maryland, Baltimore County (UMBC)

Organizations and Acknowledgments


Contacts are available upon request.

resume/resume_prod_mgr.txt · Last modified: 02.10.2012 17:24 by
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