Baltimore, MD 21075 Cell: 301.219.6149
|Zenoss, Inc.||http://www.zenoss.com||2010 - 2012|
Develop, excel and expand the worldwide open source Zenoss community, who are nearly 100k members strong. An overarching goal was to push community members to succeed with our product. I wore many hats in this high-tech role: community product management, public liaison, IT engineering & support, webmaster, marketing, documentation, and pre-sales roles.
See my work! - My online profile at Zenoss
|Zenoss, Inc.||http://www.zenoss.com||2009 - 2010|
Manage, support, analyze, design, integrate, and administer our software product at customer sites. I handled communication amongst technical and non-technical audiences amongst Fortune 500 clients such as LinkedIn.com, Myspace.com, USArmy, Nintendo, VMWare, SAIC and Cloud Computing providers. Product mastery and customer-elation were key success factors.
|UMBC Graduate School||http://www.umbc.edu/gradschool/||2004 - 2008|
Manage, productize, engineer, and administer current and future UMBC Graduate School information systems, business processes, and department IT needs. The role involved hiring and managing 6 subordinates, working with 200+ fellow workers, supporting 30+ departmental workers, 2000+ applicants (customers), ~20 major integrated systems, with an application system that costs $50,000+ per year to run.
|Click It Design||http://www.clickitdesign.com/||1999 - 2002|
Start-up business to solve local company’s web-based solutions needs. It was fully managed, funded, run, and implemented by myself. Received assignments from 5 clients.
Contacts are available upon request.