Community management, Interpersonal skills, Open Source expert and advocate, Project management, Employee and Team management, ex-entrepreneur, startup enthusiast, policy creation, change management, research
Cloud computing expert, Mac, Linux, Unix, Windows expert; IT Infrastructure pro, Documentation master,
SQL DBMSs, Web programming, E-commerce
Industry experience in Enterprise Open Source &
FLOSS, Software Production, e-Commerce / Web, Cloud Computing, Startups, Higher Education, State Government, and Financial IT
Advocate for the worldwide open source Zenoss community, who are nearly 100k members strong. An overarching goal was to push community members to excel and succeed with our product. I wore many hats on everything that is community management at a high-tech company: public liason, IT engineering & support, community product management, webmaster, marketing, documentation, and pre-sales roles.
nyeates - My online profile at Zenoss
Open Source Code Release - Influenced a major company shift to release formerly proprietary core code, back into open source.
Engineered system to automatically accept and process new software plugins via Github.
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IRC Chat Increase - Doubled chat attendance and activity by running a biweekly dev meeting and actively pulling members into the meeting
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Engineering large-scale technical solutions on Linux systems for clients such as RackSpace, LinkedIn.com, USArmy, Nintendo, VMWare and cloud computing providers. Some systems contained hundreds of millions of datapoints. Our team helped clients analyze, design, integrate, implement, and administer large monitoring and assurance platforms. Customer-elation was a key success factor.
Created virtualized testing platform that assisted 3 groups to propel satisfaction
I became the Cloud Computing expert for my group, attending Cloud conferences and researching Cloud computing infrastructure
Renewal customers, a direct side-effect of good customer service, was at above-industry rates, of 80% renewal
Customer satisfaction stayed above industry-average rates, of 95% non-complaint level
Our company was rated 3rd fastest growing software company in the country by Inc. Magazine
Manage, upgrade, engineer, and administer current and future UMBC Graduate School information systems, business processes, department IT needs, and user IT needs. The role involved working with 200+ fellow workers, supporting 30+ departmental workers, 2000+ applicants (customers), ~20 major integrated systems, with an application system that costs $50,000+ per year to run.
Created policies and systems that lead to a 30% increase in customers
Spearheaded idea for variable pricing, leading to cost-savings and enhanced user experience
Lead the creation of an employee group that enabled a 20% workload increase with the same number of employees
Requisitioned, hired and administered multiple IT employee positions
Maintained an unsupported vendor solution for 2 years beyond contract, allowing budgets to stretch and time to roll in a campus-wide ERP solution
Spoke at and invited back to national conferences and business gatherings
Masters Degree
Information Systems, Cumulative GPA: 3.9
Expected graduation date: Spring 2012
University of Maryland, Baltimore County (UMBC)
Bachelor of Science
Information Systems, Information Systems GPA: 3.0
Graduation date: Fall 2004
University of Maryland, Baltimore County (UMBC)
Contacts are available upon request.