Community management, Interpersonal skills, Open Source expert and advocate, Project management, Employee and Team management, Ex-entrepreneur, Startup enthusiast, Policy creation, Change management, Research
Cloud computing expert, Mac, Linux, Unix, Windows expert; IT Infrastructure pro, Documentation master,
SQL DBMSs, Web programming, E-commerce
Industry experience in Enterprise Open Source &
FLOSS, Software Production, e-Commerce / Web, Cloud Computing, Startups, Higher Education, State Government, and Financial IT
Advocate for the worldwide open source Zenoss community, who are nearly 100k members strong. An overarching goal was to push community members to excel and succeed with our product. I wore many hats on everything that is community management at a high-tech company: public liaison, IT engineering & support, community product management, webmaster, marketing, documentation, and pre-sales roles.
nyeates - My online profile at Zenoss
Open Source Code Release - Influenced a major company shift to release formerly proprietary core code, back into open source.
Fork Prevented - Transformed community frustration into creation of community-ran alliance, preventing fork rumors
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IRC Chat Increase - Doubled chat attendance and activity by running a biweekly dev meeting
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Engineering large-scale technical solutions on Linux systems for clients such as RackSpace, LinkedIn.com, USArmy, SAIC, Nintendo, VMWare and cloud computing providers. Our team helped clients analyze, design, integrate, implement, and administer large monitoring and assurance platforms. Customer-elation was a key success factor.
Propelled satisfaction and sales - I developed a virtualized testing platform that assisted three cross-functional groups.
Cloud Computing Market Expert - I became the expert for my group, attending Cloud-related conferences.
80% renewal customers - A direct side-effect of good customer service, was at above-industry rates.
95% Customer Satisfaction - Stayed above industry-average rates.
Manage, upgrade, engineer, and administer current and future UMBC Graduate School information systems, business processes, and department IT needs. The role involved hiring and managing 6 subordinates, working with 200+ fellow workers, supporting 30+ departmental workers, 2000+ applicants (customers), ~20 major integrated systems, with an application system that costs $50,000+ per year to run.
30% increase in customers - I created policies and systems to enable this
20% output increase - Created a new “Departmental IT” group that lead centralized IT to handle a 20% workload increase.
Employee Management - Requisitioned, hired, and managed multiple employee positions.
Variable pricing - I spearheaded a new business model, leading to cost-savings and enhanced user experience.
Public Presentation - Spoke at national conference and business gatherings, to expand the public profile of UMBC.
Masters Degree
Information Systems, Cumulative GPA: 3.9
Expected graduation date: Fall 2012
University of Maryland, Baltimore County (UMBC)
Bachelor of Science
Information Systems, Information Systems GPA: 3.0
Graduation date: Fall 2004
University of Maryland, Baltimore County (UMBC)
Contacts are available upon request.